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Frequently Asked Questions

Hours

We offer services 24 hours a day all year long.

Standard rates are from 9 AM- 9 PM. Outside of those times , there will be an additional fee. Please see the Appointment Section to confirm the
fees.

Appointments

Appointments can be requested by calling, texting, emailing or using our online request form.

Phone-888-660-3636
Text-(424) 216-5591
Email-Office@spa-connections.com

We accommodate ASAP request or advance notice. Typically, we can
arrange a service for you within one hour.

Appointments booked during the following times incur an added after-hours fee.
6:00 AM-8:00 AM-extra $100
8:00 AM-9:00 AM-extra $50
9:00 AM-9:00 PM- Normal Rate
9:00 PM-10:00 PM- extra $50
10:00 PM-11:00 PM- extra $100
11:00 PM-6:00 AM- rate is negotiated

Technicians

Each Spa Connections technician is licensed in the state of operations and has been seasoned, vetted to work with our clientele.

Feel free to request a team member if you have a preference with gender or experience level.

Our team is comfortable signing nondisclosure agreements (NDA’s) when needed.

Payments

We accept cash, credit cards, venmo and apple pay.

To confirm an appointment, you must provide a credit card at the time of booking. If you choose to pay with another form of payment you will have the option to do so.

Receipts are available upon request after each service.

Cancellations

All appointments require a 24 HOUR cancellation notice. If you do not cancel within this time period, you will be charged for the entire service fee. Appointments booked the same day, will not have an option to cancel without a full charge penalty.

For special events, we require a 72 HOUR cancellation notice. If you do not cancel within the 72 hour period, you will be charged for the entire event.

Locations

Spa Connections serves homes, hotels, private jets, yachts, offices, red
carpet, films, weddings, spa parties and more….

The most requested regions are: Northern & Southern California, New York City, Hamptons, Nashville, Miami, Las Vegas, Chicago, Dallas and more. Feel free to reach out to check our availabilities in areas not listed.

Gratuity / Tips

Gratuities are optional and always appreciated. They are not included in the service charge.

If you choose to add gratuities feel free to include it with the final payment.

Additional Fees

Holidays subject to additional fees: Christmas Eve/Day, New Year’s Eve/Day & Thanksgiving .

Parking fees for the technicians are subject to be added to the total service charge in some areas. Ask prior to booking.

Travel fees might apply if the appointment is requested outside of our area.

Waiting fees are enforced when a client is later than 15 minutes after the confirmed appointment. You will not be charged for the grace period.

• $50 for each 15 minutes late and thereafter

Refusal of Services

Spa Connections reserves the right to refuse services if they determine there are any contraindications, medical conditions that were not disclosed at time of reservation or if the client acts inappropriate.

Hotel Surcharge

Spa Connections charges a surcharge if services are being requested at a hotel.

Contact Info

email

office@spa-connections.com

Call Us Now

+1 888-660-3636

Or Text Us

+1 424-216-5591